last updated: [03/03/2026]

PRIVACY POLICY
This Privacy Policy explains how South Wales Master Thatcher (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use www.southwalesmasterthatcher.co.uk (“the Website”).
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect
• Name, email, phone number, and details you provide in enquiries
• Automatically collected data such as IP address, browser type, and pages visited
• Information collected through cookies (see Cookie Policy below)

How We Use Your Information
• Respond to enquiries and provide quotes
• Deliver our roofing and thatching services
• Improve our Website
• Maintain security and meet legal obligations

Legal Bases
• Consent
• Contract
• Legitimate interests
• Legal obligation

How We Share Information
• Website hosting and email service providers
• Professional advisers
• Authorities when required by law
We do not sell your personal data.

Retention
• Enquiries: up to 12 months
• Customer records: up to 7 years

Your Rights
You may request:
• Access
• Correction
• Erasure
• Objection or restriction
• Data portability
• Withdrawal of consent
Contact us to exercise these rights.

Children
We do not knowingly collect data from children under 16.

COOKIE POLICY

What Are Cookies?
Cookies are small text files stored on your device to help websites function and improve user experience.

Cookies We Use
• Essential cookies – enable core functionality
• Analytics cookies – help us understand how the Website is used
• Functionality cookies – remember user preferences
• Third‑party cookies – may be used by embedded content (maps, videos, etc.)

Managing Cookies
You can disable cookies in your browser settings, although some features may not work correctly.

Google Analytics
If used, Google Analytics collects anonymous usage data. You can opt out here:
https://tools.google.com/dlpage/gaoptout/

TERMS & CONDITIONS

Website Use
By accessing the Website, you agree to these Terms & Conditions. You must not misuse the Website or interfere with its operation.

Quotes & Contracts
• Quotes are estimates
• Contracts begin when confirmed in writing or when materials are delivered.
• Additional work may incur extra costs

Customer Responsibilities
• Provide accurate information
• Allow safe access to the property
• Follow safety guidance provided

Payment
• Terms will be provided on your quote or invoice
• Late payments may incur interest under the Late Payment of Commercial Debts Act 1998

Intellectual Property
All Website content is owned by us. You may not copy or distribute without written permission

Governing Law
These terms are governed by the laws of England and Wales.

CONTACT US:

 If you have questions about any part of these policies, contact us at:
info@southwalesmasterthatcher.co.uk